What allows a quarterback on a football team to call a play and have everyone (hopefully) on the team know where the ball is going?
What allows a factory floor to produce a widget at the end of the assembly line with a very low reject rate?
You can train everyone in a process to do their individual jobs, but how much more effective can they be if they knew the roles and responsibilities of every team member. This is how a process map, or a playbook approach, can create consistent output from a team.
A playbook serves many useful purposes:
• Training manual
• Process map
• Standard operating procedures
• Roles and responsibilities
• Audit trail
• Root cause analysis
If you have a need to replicate real estate activities across departments and/or across geographies, then a playbook would serve you well. Let me help you create a playbook approach to service delivery. Introductory samples available upon request.